A customized estimate will be provided for approval before any work begins. When placing a custom design order, a 50% non-refundable deposit is required upfront. We accept credit card or PayPal. The remaining balance is due upon proof approval before actual printing begins.
We want everything to be perfect. To ensure high quality products, all printing will be handled through The Etcetera Studio unless otherwise specified and will be billed to the customer in their final invoice.
Individual estimates account for the number of revisions allowed per deliverable. Any revisions made after the agreed upon estimate will be billed at our hourly rate.
We email color PDF proofs directly to the customer prior to printing. An Adobe Reader is required to view the proofs. (You may download a free Adobe Reader here.) Spelling and information errors are the responsibility of the client, so please be sure to proof thoroughly!
Please allow at least 3-5 weeks for delivery after final approval. Depending on the complexity of the project, printing might take a longer or shorter amount of time. All shipping costs are the responsibility of the client.
We charge 8.25% sales tax on goods shipped to a Texas state address or picked up in store. Orders shipped outside of Texas are not charged sales tax. We do not ship internationally at this time.
We want to make sure our customers are more than happy with the end result. If something isn’t right, we will do everything possible to make it right!
Orders cancelled after final proof approval will be billed in full. Order cancelled during the creative process will be billed based on hours accrued to date at our hourly rate.
Pricing for individual items is outlined in each product listing. Payment is due in full before items are shipped.
Orders cancelled after shipment are non-refundable. Orders cancelled before shipment are fully refundable. Refunds post-shipment are allowed, minus the cost for shipping. Customers are responsible for return shipping costs unless the product arrived damaged, in which case The Etcetera Studio will send a return shipping label.
A customized and itemized estimate will be created for custom requests. Once estimate is approved and work begins, customers will be responsible for paying the agreed upon estimate in full, prior to shipment or delivery.
Please allow 3-5 business days for order processing prior to shipping. The Etcetera Studio only ships to locations within the U.S. at this time.